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Key uses of marketing automation in banks

 

Marketing automation and Omnichannel Marketing are widely used by banks and other financial institutions today to deliver personalized customer communication at scale, and at the right time. Marketing automation can help provide an improved communication experience to your customers, by providing them valuable content when they want and where they want. A Marketing Automation Software can be easily used to provide a personalized on-boarding process to the customers, welcome each of them to the bank and suggest other services based on their requirements.

Top uses of marketing automation in banks include:

  • Generating leads: Based on the content a user has interacted with on your website, you can send them customized alerts through SMS or WhatsApp to grab their attention and encourage them to avail a certain service. You can even provide secondary conversion actions if a user is not fully ready to commit to the service.
  • Convert Leads: Customized emails can be sent to each customer with variable data. For example, the closest branch for each customer can be mentioned in the email.
  • Engage Customers: You may deliver on-boarding email drip campaign, solicit online reviews promote branch events, and conduct profile-based targeting for cross-selling email campaigns via varied communication channels.
  • Manage Operational Communications: Regular account alerts and bank updates can be sent through SMS, while informational emails can be sent through emails as a customer takes out a new loan or avails a new service.

Best Marketing Automation Software helps in reducing the lag time between lead generation and follow-up to increase conversions, and keeps the customers engaged.

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