Car buying process can be an extremely exciting time for the customers. As it is a major investment, most customers conduct proper research before even stepping into a dealership. Modern customers find a wealth of information available at their fingertips, including videos, reviews, comparisons, blogs and more about diverse vehicles. Easy online information availability goes a long way in helping car buyers to make an informed purchase. In fact, many customers today are prepared to skip the dealer altogether, and willing to directly buy cars from the website of an automobile brand or their dealerships. With an increasing number of options being available to the customers throughout their journey, the automobile industry needs to modernize customer experience as per the digitally savvy buyers of today. This is where Omnichannel Marketing Automation comes in. This system allows car brands and dealerships to create an experience that is flexible enough to personalize the journey ...
Sinch is a multi-channel communication tool that connects SMS, voice, email, and social media. This allows customer interaction to be much more effective since all interactions are handled on different kinds of platforms that increase engagement, which helps in business-customer satisfaction and retention. https://sinch.com/in/products/automation/axiom/